---
title: Troubleshooting and FAQs | Learner Support Centre
description: Troubleshooting articles and answers to Frequently Asked Questions.
---
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1. [Learner Support Centre](https://learnersupport.ausmed.com.au/support)
2. [Troubleshooting and FAQs](https://learnersupport.ausmed.com.au/support/troubleshooting-and-faqs)
# Troubleshooting and FAQs
Troubleshooting articles and answers to Frequently Asked Questions.
## Ausmed Passport
- [How much does the Aged Care Training Passport cost?](https://learnersupport.ausmed.com.au/support/how-much-does-the-aged-care-training-passport-cost)
- [Does the training in the Ausmed Passport count as CPD?](https://learnersupport.ausmed.com.au/support/does-the-training-in-the-ausmed-passport-count-as-cpd)
- [Will I be notified when my Aged Care Training Passport certificate is no longer valid?](https://learnersupport.ausmed.com.au/support/will-i-be-notified-when-my-aged-care-training-passport-certificate-is-no-longer-valid)
- [What are the benefits of completing the Aged Care Training Passport?](https://learnersupport.ausmed.com.au/support/what-are-the-benefits-of-completing-the-aged-care-training-passport)
- [Can I download my passport certificate?](https://learnersupport.ausmed.com.au/support/can-i-download-my-passport-certificate)
- [Why is the Aged Care Training Passport free?](https://learnersupport.ausmed.com.au/support/why-is-the-aged-care-training-passport-free)
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## Portfolio & CPD
- [Does Ausmed CPD count for international subscribers?](https://learnersupport.ausmed.com.au/support/does-ausmed-cpd-count-for-international-subscribers)
- [What counts as CPD?](https://learnersupport.ausmed.com.au/support/what-counts-as-cpd)
## General
- [Video Error: Video not playing or loading](https://learnersupport.ausmed.com.au/support/video-error-video-not-playing-or-loading)
- [Do the app and website automatically synchronise?](https://learnersupport.ausmed.com.au/support/do-the-app-and-website-automatically-synchronise)
## Account Settings
- [What happens to my CPD if I cancel my Ausmed Subscription?](https://learnersupport.ausmed.com.au/support/what-happens-to-my-cpd-if-i-cancel-my-ausmed-subscription)
- [Which professions/countries does Ausmed support?](https://learnersupport.ausmed.com.au/support/which-professions-or-countries-does-ausmed-support)
- [Can I add multiple regulatory boards?](https://learnersupport.ausmed.com.au/support/can-i-add-multiple-regulatory-boards)
## My Organisation
- [Why is my learning showing as "Missed"?](https://learnersupport.ausmed.com.au/support/why-is-my-learning-showing-as-missed)
- [Why is my assigned learning still showing as due or overdue?](https://learnersupport.ausmed.com.au/support/why-is-my-assigned-learning-still-showing-as-due-or-overdue)
- [Opening assigned learning error: I'm using an iPad and my assigned learning won't open](https://learnersupport.ausmed.com.au/support/opening-assigned-learning-error-im-using-an-ipad-and-my-assigned-learning-wont-open)
- [Getting started](https://learnersupport.ausmed.com.au/support/getting-started)
- [Portfolio & CPD](https://learnersupport.ausmed.com.au/support/portfolio-cpd)
- [Learning](https://learnersupport.ausmed.com.au/support/learning#main-content)
- [Certificates of completion](https://learnersupport.ausmed.com.au/support/learning#certificates-of-completion)
- [Training modules](https://learnersupport.ausmed.com.au/support/learning#training-modules)
- [Ausmed Passport](https://learnersupport.ausmed.com.au/support/learning#ausmed-passport)
- [Skill Tracks](https://learnersupport.ausmed.com.au/support/learning#skill-tracks)
- [Professional Indemnity Insurance (PII)](https://learnersupport.ausmed.com.au/support/professional-indemnity-insurance-pii)
- [My Organisation](https://learnersupport.ausmed.com.au/support/my-organisation#main-content)
- [Getting Started](https://learnersupport.ausmed.com.au/support/my-organisation#getting-started)
- [Assigned Learning](https://learnersupport.ausmed.com.au/support/my-organisation#assigned-learning)
- [Performance Reviews](https://learnersupport.ausmed.com.au/support/my-organisation#performance-reviews)
- [Policies](https://learnersupport.ausmed.com.au/support/my-organisation#policies)
- [Competency](https://learnersupport.ausmed.com.au/support/my-organisation#competency)
- [Ausmed Subscription](https://learnersupport.ausmed.com.au/support/ausmed-subscription)
- [Account Settings](https://learnersupport.ausmed.com.au/support/account-settings)
- [Troubleshooting and FAQs](https://learnersupport.ausmed.com.au/support/troubleshooting-and-faqs#main-content)
- [Ausmed Passport](https://learnersupport.ausmed.com.au/support/troubleshooting-and-faqs#ausmed-passport)
- [Portfolio & CPD](https://learnersupport.ausmed.com.au/support/troubleshooting-and-faqs#portfolio-cpd)
- [General](https://learnersupport.ausmed.com.au/support/troubleshooting-and-faqs#general)
- [Account Settings](https://learnersupport.ausmed.com.au/support/troubleshooting-and-faqs#account-settings)
- [My Organisation](https://learnersupport.ausmed.com.au/support/troubleshooting-and-faqs#my-organisation)
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