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Learner Support Centre
Troubleshooting and FAQs

Getting started
Portfolio & CPD
Learning
Professional Indemnity Insurance (PII)
My Organisation
Ausmed Subscription
Account Settings
Troubleshooting and FAQs

Troubleshooting and FAQs

Troubleshooting articles and answers to Frequently Asked Questions.

Ausmed Passport

How much does the Aged Care Training Passport cost?
Does the training in the Ausmed Passport count as CPD?
Will I be notified when my Aged Care Training Passport certificate is no longer valid?
What are the benefits of completing the Aged Care Training Passport?
Can I download my passport certificate?
Why is the Aged Care Training Passport free?

Portfolio & CPD

Does Ausmed CPD count for international subscribers?
What counts as CPD?

General

Video Error: Video not playing or loading
Do the app and website automatically synchronise?

Account Settings

What happens to my CPD if I cancel my Ausmed Subscription?
Which professions/countries does Ausmed support?
Can I add multiple regulatory boards?

My Organisation

Why is my learning showing as "Missed"?
Why is my assigned learning still showing as due or overdue?
Opening assigned learning error: I'm using an iPad and my assigned learning won't open

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