--- title: Cancel or change your Ausmed subscription description: "_____ 1. Log in to your account    2. Click on your initials (or profile picture) and click on "Your subscription is active":   3. Now click "Manage subscription":   4. You will see the "Manage Subscr" --- [Skip to content](https://learnersupport.ausmed.com.au/support/cancel-or-change-your-ausmed-subscription#main-content) [More support](https://learnersupport.ausmed.com.au/support/kb-tickets/new?hsLang=en) ![Ausmed Logo-1](https://learnersupport.ausmed.com.au/hubfs/Ausmed%20Logo-1.svg) Open main navigation Close main navigation - [More support](https://learnersupport.ausmed.com.au/support/kb-tickets/new) - [Submit Help Request](https://learnersupport.ausmed.com.au/support/kb-tickets/new) [Submit Help Request](https://learnersupport.ausmed.com.au/support/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. 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[Ausmed Subscription](https://learnersupport.ausmed.com.au/support/ausmed-subscription?hsLang=en) # Cancel or change your Ausmed subscription ### Before you start, please note: - If you have an outstanding invoice the option to cancel will not be available; please contact us for further support. - Cancellation of your Ausmed subscription is a self-managed process done via the website. - Cancellations cannot be made via the Ausmed App (unless you subscribed through Apple/Google in which case you must cancel via Apple/Google in your phone settings). - If you do not cancel your subscription before your next transaction date, you will be debited for the next billing period as per the [Terms and Conditions.](https://www.ausmed.com.au/terms-and-conditions) - To view your upcoming invoice date and payment history, [please click here](https://learnersupport.ausmed.com.au/support/view-your-payment-history-and-upcoming-invoice?hsLang=en). - You will continue to be billed until you cancel your subscription. \_\_\_\_\_ ### How to cancel your Ausmed subscription: 1\. [Log](https://www.ausmed.com.au/sign-in)[in to your account](https://www.ausmed.com.au/sign-in)    2\. Click on your initials (or profile picture) and click on "Your subscription is active": ![](https://learnersupport.ausmed.com.au/hubfs/Knowledge%20Base%20Import/help.ausmed.com.auhcarticle_attachments7845264492943-1.png)   3\. Now click "Manage subscription":![](https://learnersupport.ausmed.com.au/hubfs/Knowledge%20Base%20Import/help.ausmed.com.auhcarticle_attachments7845287418767-1.png)   4\. You will see the "Manage Subscription" page. Click the "Cancel" button:   **Note:** ![](https://learnersupport.ausmed.com.au/hubfs/Knowledge%20Base%20Import/help.ausmed.com.auhcarticle_attachments7845291010575-1.png)   5\. Follow the prompts by clicking "Continue": ![](https://learnersupport.ausmed.com.au/hubfs/Knowledge%20Base%20Import/help.ausmed.com.auhcarticle_attachments7845323078415-1.png)   6\. Once you see this confirmation message, your subscription has been successfully cancelled: ![](https://learnersupport.ausmed.com.au/hubfs/Knowledge%20Base%20Import/help.ausmed.com.auhcarticle_attachments7845326670095-1.png) **Note:  For confirmation email** [please contact us](https://help.ausmed.com.au/hc/en-us/articles/4480031088527)   7\. To confirm if your subscription has been successfully cancelled, go back to your subscription settings and you will see the button "Reactivate your subscription": ![](https://learnersupport.ausmed.com.au/hubfs/Knowledge%20Base%20Import/help.ausmed.com.auhcarticle_attachments7845335901199-1.png)   Thank you for being a valued Ausmed customer! - [Getting started](https://learnersupport.ausmed.com.au/support/getting-started?hsLang=en) - [Portfolio & CPD](https://learnersupport.ausmed.com.au/support/portfolio-cpd?hsLang=en) - [Learning](https://learnersupport.ausmed.com.au/support/learning?hsLang=en#main-content) - [Certificates of completion](https://learnersupport.ausmed.com.au/support/learning?hsLang=en#certificates-of-completion) - [Training modules](https://learnersupport.ausmed.com.au/support/learning?hsLang=en#training-modules) - [Ausmed Passport](https://learnersupport.ausmed.com.au/support/learning?hsLang=en#ausmed-passport) - [Skill Tracks](https://learnersupport.ausmed.com.au/support/learning?hsLang=en#skill-tracks) - [Professional Indemnity Insurance (PII)](https://learnersupport.ausmed.com.au/support/professional-indemnity-insurance-pii?hsLang=en) - [My Organisation](https://learnersupport.ausmed.com.au/support/my-organisation?hsLang=en#main-content) - [Getting Started](https://learnersupport.ausmed.com.au/support/my-organisation?hsLang=en#getting-started) - [Assigned Learning](https://learnersupport.ausmed.com.au/support/my-organisation?hsLang=en#assigned-learning) - [Performance Reviews](https://learnersupport.ausmed.com.au/support/my-organisation?hsLang=en#performance-reviews) - [Policies](https://learnersupport.ausmed.com.au/support/my-organisation?hsLang=en#policies) - [Competency](https://learnersupport.ausmed.com.au/support/my-organisation?hsLang=en#competency) - [Ausmed Subscription](https://learnersupport.ausmed.com.au/support/ausmed-subscription?hsLang=en) - [Account Settings](https://learnersupport.ausmed.com.au/support/account-settings?hsLang=en) - [Troubleshooting and FAQs](https://learnersupport.ausmed.com.au/support/troubleshooting-and-faqs?hsLang=en#main-content) - [Ausmed Passport](https://learnersupport.ausmed.com.au/support/troubleshooting-and-faqs?hsLang=en#ausmed-passport) - [Portfolio & CPD](https://learnersupport.ausmed.com.au/support/troubleshooting-and-faqs?hsLang=en#portfolio-cpd) - [General](https://learnersupport.ausmed.com.au/support/troubleshooting-and-faqs?hsLang=en#general) - [Account Settings](https://learnersupport.ausmed.com.au/support/troubleshooting-and-faqs?hsLang=en#account-settings) - [My Organisation](https://learnersupport.ausmed.com.au/support/troubleshooting-and-faqs?hsLang=en#my-organisation) [![Chill listening crop-3](https://learnersupport.ausmed.com.au/hs-fs/hubfs/AusmedLogo-Trademark.png?width=103&height=25&name=AusmedLogo-Trademark.png "Chill listening crop-3")](https://www.ausmed.com.au) 1/171 La Trobe Street, Melbourne VIC 3000 Copyright © 2025, Ausmed Education Pty Ltd [mailto:support@ausmed.com.au](mailto:support@ausmed.com.au) P: 1300 287 633 E: support@ausmed.com.au