Cancel or change your Ausmed subscription

Before you start, please note:

• If you have an outstanding invoice the option to cancel will not be available; please contact us for further support.
• Cancellation of your Ausmed subscription is a self-managed process done via the website.
• Cancellations cannot be made via the Ausmed App (unless you subscribed through Apple/Google in which case you must cancel via Apple/Google in your phone settings).
• If you do not cancel your subscription before your next transaction date, you will be debited for the next billing period as per the Terms and Conditions.
• To view your upcoming invoice date and payment history, please click here. 
• You will continue to be billed until you cancel your subscription.

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How to cancel your Ausmed subscription:

1. Log in to your account 

2. Click on your initials (or profile picture) and click on "Your subscription is active":

3. Now click "Manage subscription":

4. You will see the "Manage Subscription" page. Click the "Cancel" button:

5. Follow the prompts by clicking "Continue":

6. Once you see this confirmation message, your subscription has been successfully cancelled:

7. To confirm if your subscription has been successfully cancelled, go back to your subscription settings and you will see the button "Reactivate your subscription":

Thank you for being a valued Ausmed customer!